Frequently Asked Questions

How long does delivery take? We strive to deliver orders as quickly as possible. Normally, delivery takes between 5 and 10 business days. We do everything possible to meet this timeframe, but delays can occasionally occur. We appreciate your understanding and are working hard to minimize any delays.

What should I do if my order doesn't arrive? Don't worry. At Margot&Co. if your order does not arrive, we will refund the full amount or resend the product. The security and satisfaction of our customers are our priority. Your rights as a buyer are protected by law. If you need further assistance, please don't hesitate to contact our customer service.

What is Margot&Co.'s mission? Our mission is to enrich your life through our products. We focus on customer satisfaction and continuous improvement of our brand. We are committed to providing you with an exceptional shopping experience and high-quality products.

How can I leave feedback or suggestions? Your feedback is very valuable to help us improve our services. You can send us your opinions through the contact form on our website. We appreciate all types of feedback, whether it's praise, a suggestion, or a concern, and we will do our best to respond promptly.

I have more questions, whom can I contact? Our customer service team is available 24 hours a day to answer your questions or concerns. You can contact us through the contact form on our website or email us at info@margot-and-co.com. We strive to respond quickly and efficiently.

Can I cancel my purchase? Yes, you can cancel your purchase within the first 6 hours after placing the order.