Orders are processed within 1–3 business days (Monday to Friday) after payment confirmation.

Once dispatched, delivery within the United Kingdom typically takes 5–8 business days.

Total estimated delivery time:

6–11 business days from the date of order.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

For full details, please refer to our Shipping Policy.

At this time, Margot & Co. delivers exclusively within the United Kingdom.

We offer free shipping on all UK orders.
There are no additional handling or hidden delivery fees.

You may request a return within 30 days of receiving your order.

Items must be:

• Unworn and unused
• In original condition
• With all tags attached
• Returned in original packaging
  

Footwear must be tried indoors only and returned without sole damage.

For full return instructions and eligibility details, please refer to our Return & Refund Policy.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

If your item is faulty, damaged, or incorrect, we will cover reasonable return shipping costs in accordance with UK consumer law.

Orders may be cancelled within 24 hours of purchase, provided they have not yet entered processing.

Once an order has been dispatched, cancellation is no longer possible. You may return the item in accordance with our Return & Refund Policy.

We accept secure payments via:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

All transactions are processed securely via encrypted payment gateways.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number
• Clear photos of the item
• Photos of the packaging
  

We will review your case and provide an appropriate resolution

In some cases, items may be shipped separately.

If part of your order has not arrived, please allow up to 3 additional business days before contacting us. If items are still missing after that time, our support team will assist you.

Phone: +44 7490 343618
Email: support@margot-and-co.com

Customer Service Hours:
Monday to Friday: 9:00 - 18:00 (GMT)
Saturday & Sunday: 10:00 - 17:00 (GMT)

We aim to respond to your inquiries within 24 hours.
Contact us on our contact page.

Margot & Co. is operated by PJ Media Agency, a company registered in Belgium.
Company Address: Trinellestraat 20, 3770 Riemst, Belgium
Warehouse Address: 2nd Floor 75-77 Colmore Row, Birmingham B3 2AP, United Kingdom